Press “Menu” on the U-verse remote.On paper, scroll to Help, then click OK.Select information.Scroll down to Troubleshoot and Solution, then scroll down to Multimedia OK.Select the area you want to troubleshoot.Let the interactive diagnostic test run and complete.
Enter a different zip code to get information from a different region. X | `>`
Do you have problems with anyone in your ministry? Try our walks, videos and other support options.
Try This First
Why is my U-verse TV not working?
Try this first. Restart your TV receiver by pressing and holding this dedicated POWER button for 10 seconds, then press it again to continue. This process takes 5-8 minutes and even affects the last run of all DVR recordings. Restart the Wi-Fi® Gateway by unplugging the power cord after one minute and then plugging it back in.
Reboot the TV-AV receiver by pressing and holding the POWER button for 10 seconds and then pressing it again to reboot. This process usually takes 5-8 minutes and will affect current DVR recordings.
Restart Wi-Fi® by unplugging the gateway from the power cord for a minute and then plugging it back in. This will interrupt the workall your AT&T services, including Phone TV.
Have You Received The Necessary Education?
Restore your computer to peak performance in minutes!
Is your computer giving you trouble? Are you plagued by blue screens, errors, and general sluggishness? Well, fret no more! With ASR Pro, all of these problems are a thing of the past. This innovative software will quickly and easily resolve all Windows-related issues, so that your PC can run like new again. Not only does it fix common errors, but it also protects your files from loss or damage due to malware attacks, hardware failure or accidental deletion. So if you're looking for a quick and easy way to get your computer running like new again, look no further than ASR Pro!
2. Launch the program and follow the on-screen instructions
3. Reboot your computer for the changes to take effect
Thanks For The Feedback!
Having Problems With The U-verse TV Service? Visit Our Community Forums For Answers.
Gear wheel or cogwheel shown on screen
If you see a consumable or gear icon on the touchscreen, it means software is being installed on your system. Most downloads are completed within an hour. If you see the icon for more than an hour, unplug the target and wait five minutes, then plug it back in and then restart.
Firmware for devices on the receiver without TV picture
If the indicators on the u-verse receiver are blinking at best and the TV picture isis not active, your device is having connection problems. Unplug the receiver and wait five seconds, then plug it back in and restart.
If you see three dots on the screen, your program is connecting. This screen should appear for a few seconds, followed by a functional blank screen for a few minutes. while the process continues.
Client is red y, initialization error screen or diagnostic information appears